Informations importantes sur l'utilisation de Genki

PERSONAL DATA COLLECTED

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This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity.

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It applies to the processing of personal data carried out on genki-seo.com and completes the legal notice and the General Conditions of Use that can be consulted by users at the following address.

https://www.genki-seo.com/terms

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We use the personal datasu bmitted to us only in accordance with Regulation (EU) 2016/679 of 27 April2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "GDPR")and the French Data Protection Act of 6 January 1978 (referred together as the“Applicable Regulation”).

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PERSONAL DATA COLLECTED

When you subscribe to our services, the following data is collected and managed : First name, last name, email, phone number, mailing address, country, IP address(es) and domain name, login,password.

By using our services, the following data is collected and managed : log-in data and browsing data when you authorize it, order history, complaints, incidents, information ons ubscriptions and messages on our site.

Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below).

The data submitted should not include any sensitive personal data, such as government identifiers (i.e. social security, driving licence, or taxpayer identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.

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PURPOSES OF PROCESSING AND LEGAL BASIS

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Your personal data is processed to meet one or several of the following purposes. Each purpose is associated with a legal basis, the list of which can be found below.

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Based on our legitimate interest of offering you a safe, optimum, efficient,  and personalized experience, we carry out processing operations for the  following purposes :

• To solve any problems and improve the use of our sites and services.
• To personalize, assess, and improve our services, content, and materials.
• To analyze the volume and history of your use of our services.
• To inform you about our services as well as our partners’ services and/or promotional offers.
• To sign up to our newsletters, use case studies and marketing material.

On the performance basis of a contract to which you are a party, we carry out processing operations for the following purposes:

• To provice our services.
• To facilitate performance, including verifications relating to you.

On the bases of your consent, we carry outprocessing operations for the following purposes:

• To use cookies, as described in our cookies policy.

Based on the compliance with our legal andregulatory obligations, we carry out processing for the following purposes:

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• To prevent, detect and investigate any activities that are potentially prohibited, unlawful, contrary to good practices and to ensure compliance with our terms of use and sending policy.
• To answer to exercise of rights.

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DATA RETENTION PERIODS

Your personal data is kept for the periods set out below :

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• Personal data collected in order to send newsletters, requests and direct marketing: 3 years from data collection or last active contact with the prospect.
• Personal data collected for evidentiary purposes: Duration of the statutory limitation period (generally 5 years).
• Personal data collected as part of your data subject’s rights: If we ask you for proof of identity, we only retain it for the time necessary to verify your identity. Once the verification has been carried out, the proof is deleted.

If you exercise your right to object to direct marketing: we keep this information for 3 years. The information allowing the management of your requests to exercise your rights under the GDPR will be kept for 3 years from the date of the request

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SECURITY

Within the framework of its services, Genki attributes the very highest importance to the security and integrity of its customers’ personal data.

Thus and in accordance with the GDPR, Genki undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.

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To this end, Genki implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry recommended methods of encoding, Genki takes the measures necessary to protect information connected with payments and credit cards.

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Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Genki has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

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Not with standing this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Genki undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Genki undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Genki, you will be able to seek compensation within the limit of liability referred to in our Terms of Use.

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You should keep in mind that any user, customer, or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Genki will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts

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YOUR DATA PROTECTION RIGHTS

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In accordance with the French Data Protection Laws and the European General Data Protection Regulation 2016/679 (GDPR) you have several rights related to the collection of your personal data:

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• Right to be informed: This is precisely why we have drafted this     privacy policy.
• Right of access: You have the right to access all your personal data at any time.
• Right to rectification: You have the right to rectify your inaccurate,     incomplete or obsolete personal data at any time.
• Right to restriction of processing: You have the right to restrict the processing of your personal data in certain cases stated in art.18 of the GDPR.
• Right to erasure (‘right to be forgotten’): You have the right to     demand that your personal data be deleted and to prohibit any future     collection.
• Right to file a complaint to a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a breach of applicable regulations.
• Right to define instructions related to the retention, deletion and communication of your personal data after your death.
• Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR provides that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
• Right to data portability: You have the right to receive the personal data you have provided us in a standard machine-readable format and to require their transfer to the recipient of your choice.
• Right to object: You have the right to object to the processing     of your personal data. Please note however that we may continue to process your personal data despite this opposition for legitimate reasons or for the defence of legal claims.

How to exercice your rights :

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You can exercise these rights by sending us a support ticket directly by sending an email at help@genki-seo.com. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.

You are also able at any time to modify personal data by logging into your account and navigating to “User Settings”.

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Right to refer to the supervisory authority :

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If you believe, after having contacted us, that your rights on your data are not respected, you can address a complaint to the competent Supervisory authority of your country of residence.

In France, where our head office is located, the control authority is the CNIL.

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Newsletters and marketing emails :

For those of you that have expressly opted in to receive our Genki newsletters, you are easily able to unsubscribe by following the “unsubscribe” links included in every email sent.

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PRIVACY POLICY CHANGES

Genki reserves the right to update this Privacy Policy at any time, in particular pursuant to any changes made to the laws and regulations in force.

Any modifications made will be notified to you via our website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.

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CONTACT US

If you have questions, you can email at help@genki-seo.com

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COOKIE POLICY

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1. What is a Cookie?

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‍When browsing our sites, cookies, pixels, tags and other trackers (hereafter referred to as “Cookies”) are installed on your computer.

A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a site or application. Each time you return to the said site or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the site or application, the browser is recognized. The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you.

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2. Cookies Identification

Technical and functional Cookies

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Technical and functional Cookies are necessary for the proper functioning of the Site and to provide you with our services. They are used throughout your navigation, in order to facilitate it and to carry out certain functions.

For example, a technical Cookie may be used to store your responses to a form or your preferences regarding the language or layout of the Site, where such options are available.